• Once the service is scheduled, the customer will have up to two days to cancel service if an emergency arises and will be able to reschedule it, otherwise, the deposit will not be refunded.

• Upon the arrival at the appointment destination if the customer is not found the groomer will wait 15 minutes. If the customer does not arrive within that time period the appointment will be automatically canceled and the deposit money will not be refunded.

• We required 2 to 3 clean towels to be provided by the owner to dry your dog.

• Access to the van is not allowed.

• If the owner of the dog does not like the final result of the grooming, some changes (fur cuts) can be done right away; likewise, the customer must cancel the value of the grooming that was quoted.

• When making the appointment, it is essential that the owner notifies if the dog is aggressive, if so, the dog should take a tranquilizer prior to the time of the appointment. The customer should also notify if the dog is a puppy, or if it is hyperactive and difficult to handle, or if there is any change in the health of the animal. 

• If during grooming the dog is definitely difficult to handle, and the grooming work can not be completed, the best will be done, but the dog’s well-being is going to be a priority over beauty. 

• 4Paws does not provide any medicine to relax the dog. The owner should bring it to the vet for a proper prescription.

• If your dog is elderly, but does not stand up, moves from side to side, or is blind, grooming will be done as best as possible, but an excellent cut is not guaranteed (no discount is made in these cases). 

• Updated vaccination card is required for your pet, especially rabies vaccine. The card with this information must be sent at the time of the appointment by text or email.

IMPORTANT MESSAGE ABOUT SENIOR DOGS AN/OR SHAVING:
I have committed myself to serve and complete your senior dog groom as soon as possible. Please keep in mind that senior dogs required breaks to keep them comfortable. That may be inquired in additional groom time. Grooming can be
stressful for your pet at this age. 4 Paws dog groomer is not responsible for any injury or sudden death of your pet. Also, shaving can cause or reveal injuries, inflammations, small cuts, and/or blood circulation problems blood.